Are You Turning Your People Into CLIENT MAGNETS?

The Container Store                                                                                                                                                                           Daydreaming, plus properly coordinating desire, need and want can create a growing Enterprise that stands the test of time. Thinking fast and slow, Kip Tindell’s basic store to uncontainable proves that thoughtfulness in serving ‘the Junior League customer’, personal experience and business philosophy matter in growing a sustainable Enterprise.                                                                                                                                                                                                   UNCONTAINABLE: How Passion, Commitment and Conscious Capitalism Built a Business Where Everyone Thrives                                                                                                   Founded in 1978, Chairman & CEO Kip Tindell talks the talk and more importantly walks the walk of living the seven principles of The Container Store.                                                                       1. One Great Person = 3 good people                                                                                                                 2. Fill the other guys basket                                                                                                                                   3. Man in the desert selling                                                                                                                                     4. Communication IS Leadership                                                                                                                         5. The best selection, service + price                                                                                                                 6. Intuition does not come unprepared                                                                                                           7. Air of Excitement                                                                                                                                                                                                                                                                                                                                                                    Your culture drives your growth. The Container Store thrives on recruiting and retaining a highly motivated workforce that proactively serves their clients needs. Problem solving through customer interaction is the key to living The Container Store principles. Decades of phenomenal growth as a private company led to the desire for more security for those beyond the corporate leadership team, but based on The Container Store’s culture. After perennial listing on the independent Fortune Magazine ‘List of Best Companies To Work’ in 2007, during the midst of the financial crisis, The Container Store agreed to a private equity deal with Leonard Green & Partners. At the time of the deal a tough retail environment got even tougher, as America and the world were buffeted by enormous financial headwinds, however The Container Store responded. Opposed to the notion perpetuated by many other CEO’s to punish their employees during the financial crisis through massive layoffs and pay reductions, The Container Store through internal analysis, belt tightening, succeeded  only having to temporarily suspend their corporate contribution to The Container Store 401K plan, until the economic crisis subsided and The Container Store returned to profitability. Today,  The Container Store continues to expand and grow based on the dynamic Container Store culture.                                                      ___________________________________________________________                                “Human beings are a resource and not a cost.”                                                                                                               Peter Drucker